Frequently Asked Questions
Everything you need to know about the perfect cup of tea.
How should I store my tea to keep it fresh?
To maintain the delicate flavor and aroma, store your tea in a cool, dry place away from direct sunlight and strong odors. We recommend keeping it in an airtight container or its original foil packaging.
What is your shipping policy for international orders?
We ship our premium blends worldwide. Standard domestic delivery takes 3-5 business days, while international shipping typically takes 7-14 business days depending on the destination and customs processing.
Are your tea bags compostable?
Yes, we are committed to sustainability. Our standard paper tea bags are plant-based and industrially compostable, and we are actively working toward ensuring all our packaging is fully recyclable or compostable.
Can I return a product if I am not satisfied?
As tea is a food product, we cannot accept returns on opened items for safety reasons. However, if your order is damaged or incorrect, please contact our customer support within 30 days for a full refund or replacement.
Do you offer caffeine-free options?
Absolutely. We offer an extensive range of naturally caffeine-free herbal infusions, as well as decaffeinated versions of our classic black and green tea blends.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's website to monitor your delivery progress.