Returns & Exchanges
At Twinings, we want you to be completely satisfied with your tea experience, which is why we offer a 30-day return policy for unopened and non-perishable items. If your order arrives damaged or incorrect, please reach out to our customer care team immediately for a replacement or full refund.
Initiate Your Request
Contact our customer support team via email or our online portal with your order number and the reason for your return.
Secure Packaging
Carefully pack the unopened tea tins or accessories in their original packaging to ensure they are protected during transit.
Affix Shipping Label
Print the prepaid shipping label provided by our team and attach it securely to the outside of your return package.
Receive Refund or Exchange
Once our warehouse inspects the returned items, we will process your refund to the original payment method or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing